Terms of Service (TOS)

Effective Date: [Updated January 1, 2023]

Welcome to Balanced Life Counseling & Consulting (“BLCC”). By using this website and our services, you agree to the following terms and conditions:

1. Scope of Services

BLCC provides licensed psychotherapy, coaching, and related wellness services. Use of this website does not establish a therapist-client relationship. A therapeutic relationship is established only after intake, consent, and agreement to services.

2. Confidentiality & HIPAA Compliance

We operate in full compliance with the Health Insurance Portability and Accountability Act (HIPAA). Information shared in therapy is confidential except in situations required by law (e.g., risk of harm to self/others, abuse/neglect reporting, court orders).

3. Use of Website

By continuing to browse and use this website, you agree:

  • Not to use any information obtained here for unlawful, unethical, or prohibited purposes.
  • That use of the website is at your own risk.

We reserve the right to modify or discontinue the website without prior notice.

4. Electronic Communication & Text Messaging

By providing your phone number, you consent (or decline, per your preference) to receive text messages for appointment reminders, scheduling updates, or service notifications. Standard carrier rates may apply.

  • You may opt out at any time by replying “STOP.”
  • Texting should not be used for emergencies. Please call 911 or go to the nearest emergency department if you are in crisis.

5. Third-Party Links

As a convenience, we may link to third-party websites. BLCC does not endorse or control these sites and is not responsible for their content, security, or privacy practices.

6. Disclaimer

Website content is for informational purposes only and should not be considered medical or mental health advice. Always consult a qualified professional for diagnosis and treatment.

Privacy Policy

Effective Date: [Updated January 1, 2023]

At BLCC, we are committed to protecting your privacy. This policy describes how we collect, use, and safeguard your information.

1. Information We Collect

  • Personal Information: Name, email, phone number, and other details you provide.
  • Health Information (PHI): Information related to therapy or coaching services, protected under HIPAA.
  • Website Data: Non-identifiable statistics such as visitor count, most accessed sections, and repeat visits.

2. How We Use Information

We may use information to:

  • Provide and improve services.
  • Send appointment reminders or updates (via your chosen communication method).
  • Conduct internal tracking and statistical analysis.
  • Comply with legal obligations.

We do not sell, rent, or trade your personal information.

3. Text Messaging

If you consent, we may use your phone number to send text messages for reminders, updates, or notifications from numbers such as 314-800-0311.

  • You may opt out at any time by replying “STOP.”
  • Text messages may not be encrypted; while we use safeguards, there is some risk of unauthorized access.

4. Safeguards

  • Physical: Secure storage of paper records.
  • Electronic: Encrypted systems for data protection.
  • Administrative: Confidentiality agreements and staff training.

5. Your Rights

Under HIPAA, you have the right to:

  • Access and request copies of your records.
  • Request restrictions on disclosure.
  • Request confidential communications.
  • Amend your records.
  • Receive notice if your PHI is compromised.
  • File a complaint with BLCC or the U.S. Department of Health and Human Services.

6. Changes to This Policy

We may update this policy to reflect changes in practice or law. Updates will be posted on our website and available upon request.

7. Contact Information

For questions or to exercise your rights, contact:

Balanced Life Counseling & Consulting

Phone: 314-800-0311

Email: blccinformation@gmail.com